Job description
• Act as the bilingual first point of contact for Chinese-speaking clients — logging, triaging, and resolving L1/L2 technical and application issues in Mandarin and English.
• Diagnose and resolve routine incidents and application queries; escalate complex issues to L3/technical teams at India HQ with clear, accurate documentation.
• Assist with day-to-day application management — user access, basic configuration, report generation, and ad-hoc client requests.
• Translate technical updates and incident status clearly between Chinese clients and global teams; maintain bilingual support documentation and tickets.
• Guide client users through basic troubleshooting and system usage, referring to documentation and training materials as needed.
• Full professional fluency in Mandarin Chinese and English (verbal and written)..
• Exposure to pharmacovigilance software (Argus Safety, ArisGlobal, Veeva Vault Safety) is a plus; training provided.
• Strong communication, patience with non-technical users, and ability to work across time zones with a globally distributed team.
Skills
Nice to have
Requirements
Qualification: Any Graduation+HSK5 and above